At Non-stop dogwear we are dedicated to developing high quality and functional gear. However, we are aware that deficiencies or faults can occur on a product from time to time. If a product fails due to deficiencies or faults in production or materials, we will provide you with spare parts, repair the product for free or will offer you a voucher for the full amount of the original price up to two years after the date of purchase. Proof of purchase, indicating when and where you purchased the product, can be asked to process the warranty claim.
You must provide us with a claim no later than two months after you discover the deficiency of fault. Remember that a limited warranty is restricted to the original buyer of the product only. Non-stop dogwear shall decide whether a product needs repair or will be refunded with a voucher.
Not covered by the warranty is normal wear and tear, damages caused by accidents, incorrect use, laundering, dogs chewing, fire, sharp edges (fences, rocks, skis etc.) and natural break down of colors and materials over time.
If the product requires repair but is not covered by warranty, we highly recommend proceeding with a repair. Often, you can easily fix your product by replacing the damaged component with one of our spare parts. Feel free to consult a tailor or reach out to our customer support team for guidance on how to repair your product.
Get your spare parts or find more information around spare parts here.